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Frequently Asked Questions



Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, contact us using email.

Do I need to install any software?

Illumine consists of a web app and mobile apps. Our web app is 100% web based, meaning you can access it anywhere and there’s no software to install on your computer. Our mobile apps can be downloaded in your app store to benefit from our functionality on the go.

Can I cancel my subscription?

You can cancel your subscription anytime in your account. Once the subscription is cancelled, you will not be charged next month. You will continue to have access to your account until your current subscription expires.

Is my data safe??

We take your trust very seriously and have invested a great deal to build the most reliable and secure platform in early education..

What if I need help getting started?

If you need help setting up your account, or have any questions about using illumine, an award-winning Customer Support Hero is ready to spring into action. Illumine support can be reached at

Can I try your service for free?

Of course! We’re happy to offer a free plan to anyone who wants to try our service.